As part of our team, you will take on the following responsibilities: Acting as the analytical interface to the Channel Manager Field Sales, you deliver data‑driven analyses, performance reports, and decision-ready insights with a clear goal: enabling our European field‑sales teams to operate better, measurably, and transparently based on reliable dataAs part of performance analysis, you assess key field‑sales KPIs such as visits, interaction frequency, segment coverage, pipeline health, and win rates, translating insights into concrete recommendations for the Channel ManagerYou continuously monitor pipeline quality, forecast accuracy, and activity levels across all countries, identifying deviations early before they become issuesYou prepare the analytical foundation for regular performance reviews with the country teams and provide the data behind specific actions and improvement measuresYou maintain and further develop our Power BI dashboards for pipeline tracking, activity monitoring, and potential analyses, including ensuring data quality from Dynamics 365 and local systemsAs an analytical sparring partner, you support the Channel Manager and Country Sales Managers with segment, capacity, and potential analyses What makes you stand out At least 4 years of experience in an analytical role with a strong sales focus, such as Sales Operations, Sales Controlling, or Commercial Excellence, ideally in a B2B environmentAdvanced Power BI skills (DAX, data modeling, Power Query), with not just hands-on experience but a solid understanding of what happens “under the hood”Strong SQL skills and advanced proficiency in ExcelA solid understanding of sales KPIs: what defines a healthy pipeline, why activity / interaction frequency matters, and what forecast accuracy really meansStrong communication skills in both German and English, as both are working languagesIdeally, experience with Dynamics 365 or a comparable CRM, with Snowflake or similar data‑warehouse solutions, within pan‑European organizations, or across the full field‑sales cycle from visit planning through follow‑up We are looking forward to your application and to applicants who enrich our diverse culture!
As part of our team, you will take on the following responsibilities: You plan, analyze, and optimize campaigns for new customer acquisition, cross-/upselling, reactivation, and churn prevention.You ensure complete tracking of all campaign activities and their success across all sales channels.You transform raw data into actionable insights for campaign optimization.You regularly analyze campaign data (leads, conversion rates, revenue contribution) and derive recommendations for action.You create reports and interactive dashboards for management and sales teams (e.g., in Power BI).You identify optimization opportunities to continuously improve campaign performance and develop and validate KPI logics for campaign tracking and success measurement.You ensure consistency and data quality across all systems and reports, and you use Microsoft Dynamics 365 and HubSpot for planning, execution, and tracking, leveraging data sources such as CRM, SAP, Snowflake.You use Power Query for data modeling and transformation.You develop and implement standardized workflows for campaign planning, execution, and evaluation.You ensure European-wide consistency of all campaign processes and coordinate with local contacts and sales teams (Inside Sales, Field Sales Channel Managers).You promote knowledge sharing across countries and teams, including lessons learned and best practices.
What makes you stand out You have a completed degree or are currently enrolled in a degree program in Marketing, Business Administration, Statistics, Data Analytics, Business Informatics, or a comparable field.You bring initial practical experience, ideally in a marketing or data‑driven environment.You have strong analytical skills and a solid understanding of numbers.You have first experience with analysis and reporting tools such as Excel/Google Sheets, Google Analytics, Looker Studio, Power BI, or Tableau.You have basic knowledge of marketing KPIs and performance marketing principles.You work in a structured, detail‑oriented, and solution‑focused manner.You have very good German and good English language skills.Ideally, you are interested in AI‑based analysis methods; first exposure to Amplitude is a plus.
Stellenbeschreibung Wir suchen Sie ab sofort als Specialist Customer Service (w/m/d) am Standort in Ratingen – werden Sie Teil des Teams unseres Kunden!
You manage and execute national and regional sales and product campaigns. You actively focus on core products such as fuel, e‑mobility, and fleet management systems. You work closely with Customer Service, Partner Consulting, and Sales Management.
As part of our team, you will take on the following responsibilities: You develop and implement the webshop product strategy (Adobe Commerce) in close alignment with eCommerce and Sales Management, translating strategic goals into value‑driven roadmaps, prioritized epics, and measurable outcomes (conversion, checkout efficiency, growth).You act as the central link between stakeholders (eCommerce, Performance Marketing, and potentially CRM/Operations) and the international development setup.You are responsible for the technical and functional scaling of our webshop across currently 22 markets (with further expansion planned), including stable integrations, high‑performance releases, and clear prioritization based on business value, feasibility, and risk.From a shop perspective, you own the overview of interfaces and data flows (e.g. order APIs, authentication/identity, validation services, CRM integrations such as Microsoft Dynamics).You coordinate dependencies with other teams and product owners and drive a seamless customer journey across digital touchpoints.
What makes you stand out You hold a degree in business, engineering or a related field, or an equivalent qualification.You bring several years of experience in analysing, designing and optimising digital service and end‑to‑end processes, and have successfully implemented these in projects.You work confidently with methods such as Lean, Six Sigma or comparable approaches and ideally have experience in process modelling, particularly BPMN 2.0.Your way of working is structured, analytical and solution‑oriented, with a strong focus on user‑ and service‑centric digital processes.You stand out through strong communication and facilitation skills, confident stakeholder management, and enjoy working both independently and as part of a team.You are familiar with contributing to strategic initiatives aimed at further developing digital service processes.Fluent German skills, combined with very good English skills, complete your profile.
What makes you stand out You have several years of professional experience as an integration expert.You have solid experience in the development and operation of secure, resilient, and scalable Java and Spring Boot applications.You bring strong technical know‑how in API development and integration.You have experience developing Apache Kafka clients as producers and consumers or working with other streaming technologies.You are also familiar with cloud and container technologies such as Azure, Docker, Kubernetes, Helm, or serverless functions.You have experience using testing tools such as Postman, Cucumber, RestAssured, or JMeter.You have very strong communication skills in German and English and are able to express yourself clearly and confidently both in writing and verbally.Optionally, you have experience with Apache Camel or other integration, middleware, or ESB tools.A plus is if you have solid experience in logging and monitoring and have worked with Grafana or ELK and Elastic monitoring stacks.
In addition, you support the business departments in future‑oriented topics such as CDS, CAP, BTP, and OData. What makes you stand out You hold a degree in (Business) Informatics or have completed a comparable education or training in the IT field (e.g.
You seek challenges, not comfort zones.You are familiar with the basics of customer service, such as relevant KPIs like NPS, CES, FCR, ASA, etc., as well as modern customer service systems (e.g. CRM, omnichannel solutions, conversational AI).You enjoy working in an award-winning team, appreciate competition, like to celebrate successes and consider great team spirit to be essential.Your business fluent written and spoken German is complemented by very good English skills.
What makes you stand out You have solid professional experience with backup and recovery solutions such as Veeam, AvePoint, or Rubrik in hybrid IT environments.You bring very strong knowledge of Microsoft cloud technologies, especially M365, Azure, Active Directory/Entra ID, Exchange, and SharePoint.You have in-depth expertise in cyber recovery and in restoring systems after cyberattacks.You also have experience in IT Service Continuity Management and Business Continuity Management.You have practical experience in infrastructure automation, for example using Terraform.Ideally, you have experience using AI-based solutions for system and process optimization.